As the safety of all those on our platform is our priority, you can reject a booking request or cancel the booking if you find a guest is breaking one of your house rules, or you do not feel safe because of their actions.
Before you've accepted a booking
Rejecting an individual booking request won't negatively impact your listing's placement in search results. However, if you decline many or most booking requests, your search result placement may be negatively impacted.
After you've accepted a booking
If you've already accepted the booking, you can cancel it. You may be subject to cancellation penalties.
Flagging inappropriate messages
If a message from a guest makes you uncomfortable, let us know by contacting our Customer Experience team.