If you’re unable to host your guest at the place they booked, but you can accommodate them at another listing, message your guest to ask if they’re okay with the new location first.

If they agree to the changes, you can contact our Customer Experience team to send them an alteration request to finalize the details. If your guest doesn’t agree to the changes and no longer wishes to keep their reservation, it’s your responsibility to cancel the reservation so they can re-book elsewhere.

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